Refund & Cancellation Policy
Effective Date: June 29, 2026
This Refund & Cancellation Policy applies to all luggage pickup, storage, transportation, and delivery services provided by Checkout and Chillout LLC ("Checkout and Chillout," "Company," "we," "our," or "us").
By booking services through our website or by any other means, you agree to this Refund & Cancellation Policy.
Cancellation Policy
Customers may cancel their reservation and receive a full refund provided the cancellation request is received at least forty-eight (48) hours before the scheduled pickup time.
Cancellation requests received less than forty-eight (48) hours before the scheduled pickup time are not eligible for a refund.
To cancel a reservation, please contact us using the contact information provided on our website or through your booking confirmation.
Refund Policy
When a cancellation qualifies for a refund under this policy:
- A full refund will be issued.
- Refunds will be credited to the original form of payment used to make the reservation.
- Refunds are typically processed within 5-10 business days, although the time required for the funds to appear in your account may vary depending on your bank or credit card issuer.
Checkout and Chillout LLC is not responsible for delays caused by banks, payment processors, or credit card companies.
Changes to Reservations
Requests to change a pickup date, pickup time, delivery time, or delivery location are subject to availability.
Checkout and Chillout LLC cannot guarantee that requested changes can be accommodated.
Additional charges may apply if changes require additional travel, storage time, or other services.
Customer No-Show
If the Customer is unavailable at the scheduled pickup location or cannot be contacted within a reasonable period after the scheduled pickup time, the reservation may be treated as a cancellation without refund.
If the Customer is unavailable to receive luggage at the scheduled delivery location and alternate arrangements cannot be made, additional storage, delivery, or transportation fees may apply.
Company Cancellations
If Checkout and Chillout LLC is unable to provide the scheduled services due to circumstances within our reasonable control, the Customer will receive either:
- A full refund to the original form of payment, or
- The option to reschedule the reservation at no additional charge, subject to availability.
If services cannot be performed because of circumstances beyond our reasonable control, including severe weather, natural disasters, road closures, government actions, airline disruptions, or other force majeure events, we will make reasonable efforts to reschedule your reservation. If rescheduling is not possible, any refund will be determined at Checkout and Chillout LLC's discretion and in accordance with applicable law.
Chargebacks
If you believe you were charged in error, please contact us before initiating a chargeback with your payment provider. We will make reasonable efforts to resolve billing issues promptly.
Fraudulent or improper chargebacks may be disputed using booking records, electronic acceptance of our Terms of Service, payment records, and other documentation.
Contact Us
If you have questions about this Refund & Cancellation Policy or need to cancel a reservation, please contact Checkout and Chillout LLC using the contact information provided on our website.