Privacy Policy
Effective Date: June 29, 2026
Checkout and Chillout LLC ("Checkout and Chillout," "Company," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide when using our website and services.
This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices you have regarding your information.
By using our website or services, you agree to this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
When you make a reservation, request services, or contact us, we may collect:
- Full name
- Email address
- Telephone number
- Billing address
- Pickup and delivery addresses
- Hotel, condominium, vacation rental, or lodging information
- Flight information, if provided
- Number of bags
- Payment information processed securely through our payment processor
- Special delivery instructions
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Date and time of your visit
- Referring website
- General geographic location
- Website usage statistics
2. How We Use Your Information
We use your information to:
- Schedule luggage pickup and delivery
- Process reservations
- Process payments
- Communicate regarding your reservation
- Respond to customer service requests
- Improve our website
- Improve our services
- Detect fraud
- Protect against unauthorized transactions
- Comply with legal obligations
3. Payment Processing
Checkout and Chillout LLC does not store complete credit card numbers on our servers.
Payments are processed by secure third-party payment providers that maintain their own privacy and security policies.
4. Sharing Information
We do not sell your personal information.
We may share information with:
- Payment processors
- Delivery personnel and contractors
- Technology providers
- Website hosting providers
- Customer support providers
- Law enforcement when required by law
- Courts or government agencies pursuant to legal process
Information is shared only as reasonably necessary to operate our business or comply with applicable law.
5. Cookies and Tracking Technologies
Our website may use:
- Cookies
- Session cookies
- Analytics tools
- Security cookies
These technologies help us:
- Improve website performance
- Remember user preferences
- Analyze website traffic
- Detect fraudulent activity
You may disable cookies through your browser settings; however, some features of our website may not function properly.
6. Data Security
We maintain reasonable administrative, technical, and physical safeguards designed to protect your personal information.
While we strive to protect your information, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.
7. Data Retention
We retain personal information only as long as reasonably necessary to:
- Complete requested services
- Maintain business records
- Resolve disputes
- Enforce agreements
- Comply with legal obligations
8. Children's Privacy
Our website and services are not directed to children under the age of thirteen (13).
We do not knowingly collect personal information from children.
If we become aware that information has been collected from a child without appropriate consent, we will delete it as required by applicable law.
9. Your Privacy Rights
Depending on where you reside, you may have rights under applicable privacy laws, including the right to:
- Request access to personal information we maintain about you.
- Request correction of inaccurate information.
- Request deletion of personal information where permitted by law.
- Request information about how your personal information is used.
To exercise these rights, please contact us using the information provided below. We will respond as required by applicable law.
10. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will become effective when the updated Privacy Policy is posted on this website.
Your continued use of our website after changes are posted constitutes your acceptance of the revised Privacy Policy.
12. Contact Us
If you have questions regarding this Privacy Policy or our privacy practices, please contact:
Checkout and Chillout LLC
Email: bookings@checkoutchillout.com
Website: checkoutchillout.com
Notice to California Residents
If you are a California resident, you may have additional privacy rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). If applicable, Checkout and Chillout LLC will honor those rights as required by law.
Notice to Other U.S. Residents
Residents of certain U.S. states may have additional rights under applicable state privacy laws. Checkout and Chillout LLC will comply with those laws to the extent they apply.
International Users
Our services are operated from the United States. If you access our website from outside the United States, you understand that your information may be transferred to and processed in the United States, where privacy laws may differ from those in your jurisdiction.